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[headline tag=”h2″ color=”color2″ lined=”yes”]This is a self live demo, i.e. You could be the customer and the agent handling the contact.[/headline]
The only requirements are:
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Modern browser (for IE users: 8+)
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Installed and configured webcam
(Please note that in case of video call, you’ll see the video from the first player taking control of your webcam)
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[headline tag=”h2″ color=”color2″]To test the solution [mark color=”color1″]you need to follow[/mark] these steps:[/headline]
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Login as agent, clicking on “Go To Unyco Agent” and insert the username “demolive1” and the password “demolive1”
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Once logged in, you can click on this page the “Live Support” button
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A new window will be opened, this is the customer interface
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Have a look to the impressive set of informations about the caller agent side, look at the geolocation details
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Try the amazing escalation to audio video feature
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Once the contact is closed, see how simple is tracking and commenting contacts
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[headline tag=”h1″ color=”color1″ lined=”yes” align=”left”]First:[/headline][headline tag=”h2″ color=”color1″ lined=”yes” align=”left”]Try the agent experience[/headline]
[headline tag=”h3″]Use the button below to get at the Unyco Agent login page.[/headline]
[headline tag=”h3″]Once there, use credentials demolive1/demolive1[/headline]
[button url=”https://service.unyco.net/” size=”medium” new_window=”yes” full_width=”yes” bg_color=”#ea6759″ text_color=”#fff”]Go to Unyco Agent[/button]
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[headline tag=”h1″ color=”color1″ lined=”yes” align=”left”]Second:[/headline][headline tag=”h2″ color=”color1″ lined=”yes” align=”left”]Act like a customer asking for support[/headline]
[headline tag=”h3″]Do you need support?[/headline]
[headline tag=”h3″]Hey, this is a button to engage a live support… amazing![/headline]
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