[content_break]
[section pattern=”yes” pattern_url=”https://www.unyco.net/wp-content/themes/nalleto/assets/html/core/images/bg-patterns/solid-dark-pixels.png”]
[timeline]
[timeline_item size=”big”]
[timeline_date]
[/timeline_date]
[timeline_content][headline tag=”div” css_class=”h1″ color=”color4″ lined=”yes” style=”height:auto;”]Clientless[/headline][headline tag=”h3″ color=”color4″]Nothing to download, [mark color=”color1″]nothing to install[/mark]. Just use your browser.[/headline][/timeline_content]
[/timeline_item]
[timeline_item size=”big”]
[timeline_content][headline tag=”div” css_class=”h1″ color=”color4″ lined=”yes” style=”height:auto;”]Video Chat[/headline][headline tag=”h3″ color=”color4″]Amazing video quality, [mark color=”color1″]bandwidth detection[/mark] and much more in your browser![/headline][/timeline_content]
[timeline_date]
[/timeline_date]
[/timeline_item]
[timeline_item size=”big”]
[timeline_date]
[/timeline_date][timeline_content][headline tag=”h1″ color=”color4″ style=”height:auto;” lined=”yes”]Mobile[/headline][headline tag=”h3″ color=”color4″]Reach your [mark color=”color1″]mobile users[/mark], Unyco support all devices! Moreover native SDKs are available.[/headline][/timeline_content]
[/timeline_item]
[timeline_item size=”big”]
[timeline_content][headline tag=”h1″ color=”color4″ lined=”yes” style=”height:auto;”]Proactive[/headline][headline tag=”h3″ color=”color4″]Huge set of analytic, add your business logic and [mark color=”color1″]engage customers proactively[/mark].[/headline][/timeline_content]
[timeline_date]
[/timeline_date]
[/timeline_item]
[timeline_item size=”big”]
[timeline_date]
[/timeline_date][timeline_content][headline tag=”h1″ color=”color4″ style=”height:auto;” lined=”yes”]Email[/headline][headline tag=”h3″ color=”color4″]Let your agents manage your incoming emails. All done in the same platform![/headline][/timeline_content]
[/timeline_item]
[timeline_item size=”big”]
[timeline_content][headline tag=”h1″ color=”color4″ style=”height:auto;” lined=”yes”]Advanced sharing[/headline][headline tag=”h3″ color=”color4″]Powerful tools available, now your agent can [mark color=”color1″]push links and documents[/mark] directly to customers![/headline][/timeline_content][timeline_date]
[/timeline_date]
[/timeline_item]
[timeline_item size=”big”]
[timeline_date]
[/timeline_date]
[timeline_content][headline tag=”h1″ color=”color4″ style=”height:auto;” lined=”yes”]Geolocalization[/headline][headline tag=”h3″ color=”color4″]See and report were they are calling you from.[/headline][/timeline_content]
[/timeline_item]
[timeline_item size=”big”]
[timeline_content][headline tag=”h1″ color=”color4″ style=”height:auto;” lined=”yes”]CTI Logic[/headline][headline tag=”h3″ color=”color4″]All CTI logics available (routing, queuing, etc.). Configure and monitor your [mark color=”color1″]custom reports[/mark]![/headline][/timeline_content]
[timeline_date]
[/timeline_date]
[/timeline_item]
[/timeline]
[/section]
[/content_break]
[content_break]
[section color=”color1″ pattern=”yes” pattern_url=”https://www.unyco.net/wp-content/uploads/2013/11/parallax_under_the_hood_middle.jpg” parallax=”yes”]
[divider]
[headline tag=”h1″ color=”color2″ style=”font-size: 50px; letter-spacing: -2px; margin-top: 10px;” align=”center”]Unyco has been created to make it easier.[/headline]
[headline tag=”h1″ color=”color2″ style=”font-size: 50px; letter-spacing: -2px; margin-top: 10px;” align=”center”]For your customer, for your agents, for you.[/headline]
[divider]
[/section]
[/content_break]
[content_break]
[section]
[row]
[slider slider_name=“unyco-in-action” animation=“slide” navigation=“yes”]
[/row]
[/section]
[divider]
[/content_break]
[content_break]
[section]
[row]
[one_third]
[headline tag=”h2″ color=”color1”] Technical Specs [/headline]
[accordion]
[acc_item title=”Front-end technology” active=”yes”] The front-end interface is based on HTML (standard web language). The audio video component is a Flash or WebRTC component. [/acc_item]
[acc_item title=”Agent Desktop Technology”] The agent use a full Web based phone bar that in a single tool permits to manage all the channels for multiple customers (multichat, single audio/video session), the collaboration tools and a CRM integration (if any).[/acc_item]
[acc_item title=”Administrative interface”]The administrative/supervisor tool permits to configure and monitor the service. It is studied to be very easy to use but at the same time very efficient. It also embeds the reporting layer in order to see standard and custom dashboards.[/acc_item]
[/accordion]
[/one_third]
[one_third]
[headline tag=”h2″ color=”color1”] External Integrations[/headline]
[accordion]
[acc_item title=”Web Contact center” active=”yes”] It is possible to integrate Unyco+ with several contact center technologies, such as Cisco UCCE and UCCX, Genesys, Avaya. Contact us for further details. [/acc_item]
[acc_item title=”Wordpress”] It is available a WordPress plug in that makes it easy to add Unyco to your WordPress website. [/acc_item]
[/accordion]
[/one_third]
[one_third]
[headline tag=”h2″ color=”color1”] FAQ [/headline]
[accordion]
[acc_item title=”Do you support traditional (PSTN) calls” active=”no”] No, we don’t, our solutions only use the web channel, this means that our sessions will not use the PSTN.[/acc_item]
[acc_item title=”Do I need to download something on customer side?”] Unyco is fully transparent on the customer side (and also on the agent side) as it is a full Web based solution. The experience for your customer is a click on a button that generates a session (chat or audio video), from any browser.[/acc_item]
[acc_item title=”How do I add Unyco to my web pages?”] Simply copying and pasting the HTML code that Unyco admin automatically generates in the point where buttons should be placed. If you have WordPress, Unyco is available as a plug-in. [/acc_item]
[acc_item title=”How long does the contract will last?”] Unyco is available on a monthly payment rate. For Unyco+ different agreements are available based on a personal contact.[/acc_item]
[/accordion]
[/one_third]
[/row]
[/section]
[/content_break]
[divider]