Unyco+ : Digital Contact Center | Videochat and Customer Engagement

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[section_headline tag=”h3″ lined=”yes” align=”left”][mark color=”color1″]Unyco+[/mark] is a customizable version of [mark color=”color1”]Unyco[/mark]. VideoChat, customer care and digital engagement designed on your needs[/section_headline]
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[headline tag=”h2″ color=”color1″]Experience[/headline]
[headline tag=”h3″ color=”color2”]A team of people who have been working together for more than 8 years on digital customer engagement processes[/headline]
[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button]
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[headline tag=”h2″ color=”color1″] Support [/headline]
[headline tag=”h3″ color=”color2”]Unyco+ deliver to their customers a three-level, 7/24 support to meet exactly what your business need.[/headline]
[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button]
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[headline tag=”h2″ color=”color1″] Engage [/headline]
[headline tag=”h3″ color=”color2”]Unyco+ Proactive Engine enables your operators to engage your customers in the right place, at the right time.[/headline]
[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button]
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[headline tag=”h2″ color=”color1″] Cockpit [/headline]
[headline tag=”h3″ color=”color2”]Every single event on your website is traced and aggregated in real-time, for you to know exactly how to fine-tune your strategy.[/headline]
[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button]
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[headline tag=”h2″ color=”color1″] No matter where you are… [/headline]
[headline tag=”h3″ color=”color2”]Unyco+ enable your operators to be there, wherever they really are[/headline]
[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button]
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[headline lined=”yes” tag=”h2″ color=”color1″] 4 features that makes Unyco+ unique. [/headline]
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[one_fourth] [headline tag=”h3″ icon=”icon-fighter-jet” color=”color1″] Unyco+ is faster. [/headline]

[headline tag=”h4″ color=”color2”]Unyco+ features a unique tool that gives you the capability to manage multiple concurrent sessions (multi chat) at the same time. This will dramatically increase the scalability of your Customer Center and boost your operator’s productivity.[/headline]
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[one_fourth][headline tag=”h3″ icon=”icon-cloud-sun-inv” color=”color1″] Cloud or On Premise [/headline]

[headline tag=”h4″ color=”color2”]Unyco+ in Cloud is clientless. None of your operators will need to install any software. It is however ready to be hosted On Premise: The choice is up to you.[/headline]
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[one_fourth] [headline tag=”h3″ icon=”icon-equalizer” color=”color1″] Unyco+ love to change [/headline]

[headline tag=”h4″ color=”color2″] With its robust set of SDK, Unyco+ is full customizable and will fit into your organization. It already works with several CRM platform, but can be integrated with any software around. [/headline]
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[one_fourth] [headline tag=”h3″ icon=”icon-emo-wink2″ color=”color1″] Unyco+ is smarter.[/headline]

[headline tag=”h4″ color=”color2”]Unyco+ comes with a set of monitoring and reporting tools, which can be customized for you and your Customer Service’s staff. More data = more vision = more Control.[/headline]
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[headline tag=”h1″ color=”color2″ style=”font-size: 50px; letter-spacing: -2px; align=”center; margin-top: 10px;”]Track, Engage and assist your customers[/headline]

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[headline lined=”yes” tag=”h2″ color=”color1″] Unyco+ will improve your customer service effectiveness.[/headline]
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[tab_title pair=”tab1″ active=”yes”]VideoChat[/tab_title]
[tab_title pair=”tab2″]Chat[/tab_title]
[tab_title pair=”tab3″]Collaboration[/tab_title]
[tab_title pair=”tab4″]Proactive Engagement[/tab_title]
[tab_title pair=”tab5″]Analytics[/tab_title]
[tab_title pair=”tab6″]Mobile[/tab_title]
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[tab_content pair=”tab1″]Unyco is a contact center platform that provides the best videochat experience both for your operators and your customers. It also puts in your hand a flexible infrastructure. Unyco+ integrates its features into your own voice platform, no matter if you are using a normal SIP phone line or a soft phone (more info: http://www.eudata.biz/products/wcs-video-chat-proactive-expert-customer-care-contact/).

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]

[tab_content pair=”tab2″] Typically the first contact happens via chat. But the magic comes in when the time to move to a more personal level comes. With Unyco’s contact center platform your client can activate videochat anytime, with just a click. And when the magic comes it is proved that the conversion rate of your sales rise exponentially.

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]

[tab_content pair=”tab3″]Sometimes a customer knock on your operator’s door just to ask for a quote or because he need a simple answer. Sometimes… Unyco’s collaboration features give their best right when the game gets together, as document and link sharing and desktop mirroring. With those tools in your hands you’ll be equipped for answering YES to any request, even to your finicky customer.

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]

[tab_content pair=”tab4″]How many times you’ve filled up a web shop cart just before leaving the site because you were not fully purposeful? This happens to million of online potential customers everyday. But what if, just before you leave, somebody kindly spots out in your desktop asking, ”May I help you?” Unyco contact center platform  has the most advanced Proactive Engagement toolset on the market. The magic wand that can turn a Maybe into a Yes.

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]

[tab_content pair=”tab5″]Powerful hands are nothing without a brain. The interactions between your operators and your customer generate a huge amount of information. Unyco analysis tools allow you to use this information, trace your customer’s behaviour, understand your weaknesses and turn all that into a powerful weapon.

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]
[tab_content pair=”tab6″] Unyco’s SDKs means integration, freedom and flexibility for your customer care. Using it you can provide to your customers the right experience, that reflects your brand and address your target. Also from Mobile

[button url=”/wp-content/uploads/docs/contact_center_white_paper_loft_media.pdf.zip” size=”medium” color=”color3″ tooltip=”It’s Free :-)” new_window=”yes” full_width=”no”][icon icon=”icon-download-cloud”] Get the White Paper[/button][/tab_content]
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Note: Unyco is an enhanced version of WCS, the Web Contact Center platform by Eudata[/headline]

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[quote color=””][headline tag=”span” css_class=”h3″] [headline tag=”span” css_class=”h3″] Eudata WCS identified as a “sample vendor” by Gartner in the Hype Cycle for CRM Customer Service and Support, 2013
[/headline][author align=”right”]Michael Maoz, Gartner, July 2013[/author][/quote]

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[headline lined=”yes” tag=”h2″ color=”color1”] You believe that Unyco+ is right for you? [/headline]

Drop us a line. We will get back to you  soon to go deep in your real needs

[button url=”https://www.unyco.net/ask-for-a-quote/” size=”medium” new_window=”yes” bg_color=”#ea6759″ text_color=”#fff”] Ask for a quote! [/button]

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[headline lined=”yes” tag=”h2″ color=”color1”] You prefer to start with a bundle? [/headline]

Try to sign up for the Ocean  bundle, which will allow you to upgrade when the time comes.

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