Communicate easily with your customer using our advanced instant messaging system
Humanize your customer’s experience using voice or video on the web or on mobile. Use Video recording to provide order transactions
Make it easier the interaction with the user by sharing videos, web pages and documents
Guide the user to solve directly their needs and requests through Desktop/App sharing
Tracks and engages customers on your web site, monitors their behaviour in real time and provides a set of report to cluster your online traffic
Designe the best customer service solution to interact with digital customers regardless of the device with a seamless experience from a channel to another
Allow to tart a conversation with a company representative by fixing an appointment or based on a presence status
Web based reporting layer, with customizable KPIs dashboard (historical or real time). Session detail with 360-degree customer view
Empower your service managing inbound and outbound email to address customer’s conversation as a part of your multichannel strategy
Be aside to your customer using his preferred UX, having web and mobile conversations in a “whatsapp” style inside your company APP or portal. Take full advantage from push notification mechanism
Allows to the user, from the company's Facebook page, to start a conversation with a real agent
Start a session or customer contact through an "automatic alerts" generated by a device. The alert can then proceed with a "assisted" traditional communication.
Manage out of hours or large workload by utilizing our call back capability. Use IOT also to manage appointments
Reduce your customer service load, maintain a high level of customer satisfaction using artificial intelligence and semantic
770€ For 1 Year
| Channels | ✓ |
| Real Time Chat | ✓ |
| Persistent Chat | |
| Social Connectors | |
| Audio/Video | |
| Collaborations | |
| Link Sharing | ✓ |
| Document Sharing | ✓ |
| Desktop Sharing | |
| Others | |
| Front End SDK | ✓ |
| Mobile SDK | ✓ |
| Web Call Back | ✓ |
| First CTI Connector | ✓ |
| Recording | |
| Proactive Web | |
| Agent SDK | |
| First Social Connector | - |
| Textual Session per Agent | Up to 2 |
1210€ For 1 Year
| Channels | ✓ |
| Real Time Chat | ✓ |
| Persistent Chat | ✓ |
| Social Connectors | |
| Audio/Video | |
| Collaborations | |
| Link Sharing | ✓ |
| Document Sharing | ✓ |
| Desktop Sharing | |
| Others | |
| Front End SDK | ✓ |
| Mobile SDK | ✓ |
| Web Call Back | ✓ |
| First CTI Connector | ✓ |
| Recording | |
| Proactive Web | |
| Agent SDK | |
| First Social Connector | - |
| Textual Session per Agent | Up to 3 |
1540€ For 1 Year
| Channels | ✓ |
| Real Time Chat | ✓ |
| Persistent Chat | ✓ |
| Social Connectors | ✓ |
| Audio/Video | ✓ |
| Collaborations | |
| Link Sharing | ✓ |
| Document Sharing | ✓ |
| Desktop Sharing | ✓ |
| Others | |
| Front End SDK | ✓ |
| Mobile SDK | ✓ |
| Web Call Back | ✓ |
| First CTI Connector | ✓ |
| Recording | ✓ |
| Proactive Web | ✓ |
| Agent SDK | ✓ |
| First Social Connector | - |
| Textual Session per Agent | Up to 5 |
Agent experience using the Unyco/WCS platform
Address
Via Melchiorre Gioia 55CPhone
+39 0245495098
Live Support
TAJ Luxury Hotels Resorts and Palaces